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Roadside Assistance

You can go anywhere in a Jeep, and we want to ensure that even if things go wrong, your adventures can continue. That's why we offer a comprehensive Roadside Assistance program, to all members of the Jeep family.

Roadside Assistance - Every New Jeep

Every new Jeep comes with Roadside Assistance included for the entire duration of your vehicle's warranty.

For 24/7 support just call: 1800 102 277 or contact Caroline Springs Jeep.

We'll assist you with flat batteries, emergency fuel, flat tyres, lost or locked keys, towing and transportation costs, caravan and trailer assistance, accident coordination, emergency accommodation, car rental, alternative transportation coordination, vehicle relocation coordination, urgent message relay, cancellation or rebooking of travel arrangements, or medical advice.

Roadside Assistance membership is provided by AWP Australia Pty Ltd ABN 52 097 227 177 trading as 'Allianz Global Assistance' ('Allianz Global Assistance'). Whenever you request roadside vehicle assistance under your membership, you will be making that request to Allianz Global Assistance, who will provide the services on the terms and conditions set out below. The terms and conditions contain exclusions and limitations.


Roadside Assistance - Every New Jeep
Lifetime Roadside Assistance

Lifetime Roadside Assistance

Every time you service your Jeep at Caroline Springs Jeep, you'll receive an additional 12 months roadside and can continue to do this for the lifetime of your vehicle.

We value every single Jeep customer and as such, Lifetime Roadside Assistance is available to all Jeep owners - and we mean all.

Even if your Jeep has missed a few services or is more than 10 years old, you're still entitled to Lifetime Roadside Assistance. All you need to do is return to Caroline Springs Jeep and complete a scheduled service for your vehicle (according to your Service & Warranty Handbook), to enjoy the benefits of an additional 12-months Roadside. With Service Activated Roadside Assist, much of the Roadside Assistance program you receive with a new vehicle is still intact - although there are reduced benefits in some areas; e.g. the towing limit is reduced to 100km and emergency accommodation under this program only allows for 1 day / night. Please check out our Terms & Conditions (below) for more details. We know this class leading Lifetime Service Activated Roadside Assist Program will ensure you have continued peace of mind.

If you're planning some serious adventures, you can also choose to purchase a Jeep Roadside Assistance branded product to increase your benefits to the same level as our new vehicle Jeep Roadside Assistance.


Stage 4 Lockdown Update for our Werribee and Western Automotive group community

To ensure we do everything we possibly can for our community, Werribee and Western Automotive Group is proudly OPEN and OPERATING - within the very strict government guidelines to reduce the spread of Coronavirus.


As such and commencing today, our Showrooms are closed, However our Sales teams are open and available to you remotely.

This means that our Sales team will be there for you to chat about your next car and will offer a contactless Click & Collect and FREE DELIVERY process for all cars purchased.

Feel free to reach out to our Sales team directly for more information regarding this online at


Our Service Department is OPEN for routine maintenance, vehicle repairs and critical maintenance including disinfection). This is to ensure your car continues to be safe and reliable in these testing times.

The Service Department will continue to follow a contactless process during the entirety of Stage 4.

You are able to book online directly or call our dealership on 1300 040 710 and we will go through this process with you.


We are here for you - and we are as Customer Driven as ever!


Stay Safe.


 From All of the staff at Werribee and Western Automotive Group.